A survey of 2,046 shoppers conducted in December 2013 found shoppers are NOT forgiving when it comes to a bad experience in a store. Kronos, an online management company specializing in labor costs, compliance, and payroll, found one-third of shoppers (32%) would stop patronizing a store after TWO bad experiences. Other results–
*One bad experience 13%
*Two bad experiences 32%
*Three bad experiences 18%
*Four or more bad experiences 12%
*I’d never stop shopping there 25%
A survey conducted online by Harris Interactive found sixty-five percent (65%) of employees are ticked off by email behavior exhibited by coworkers. The most annoying email habits include—–
*Using reply-all when unnecessary 36%
*Mass emails not relevant to them 33%
*Sending too long/detailed emails 22%
This survey was conducted in November 2013 among 2,000 adults for Jive Software, an online marketing company.
The Credit Union National Association (CUNA) recently conducted a survey of 1,046 adults and found that one-half(50%) of U.S. smartphone owners make payments on their mobile. An age break down reveals—-
*Age 18-29 58%
*Age 30-44 60%
*Age 45-60 48%
60& older 24%
Ninety-two percent(92%) indicate ease of use as the greatest benefit. Mobile transactions over $50.00 were the most common. Seventy-eight percent(78%) cite SECURITY as a major concern.
Americans use their smartphones ANYWHERE—-NO MATTER WHERE THEY ARE. The “Smartphone Secrets” survey of 1,152 Americans 18 and over found—-
*PLACES OF WORSHIP—– 48% of smartphone owners confess using their devices in a place of worship
*IN THE BEDROOM—–77% of smartphone owners openly use their phones while in bed with someone else
*ON A DATE——–28% while on a date with a significant other
*IN THE BATHROOM—– 75% use in public restrooms
Other social behaviors are also revealed. Thirty-five percent (35%) of smartphone users admit to using their devices to avoid talking to someone. Thirty-three percent (33%)use their smartphones to appear busy while alone in a restaurant or bar. Nearly one-half (48%) rely on their devices to take funny or shocking photos, while 36% take “selfies”. Anytime or anyplace for smartphones.
Employers are looking beyond technical skills and education when hiring. Personality is now playing a greater role. Eighty-eight percent(88%) of employers are looking for a “cultural fit“. A 2013 survey conducted by Universum, a Stockholm branding company that annually surveys over 400,000 students and professionals worldwide on jobs-related issues, found professionalism (86%), high-energy (78%), and confidence (61%) are the top three traits employers look for in new hires.Other traits include: self-monitoring (58%), intellectual curiosity (57%), authenticity(48%), and conscientiousness(48%).
Smartphone users who check these apps “first thing in the morning“——
Financial News 12%
New York smartphone owners lead the way when it comes to checking apps. Ninety-two percent (92%) use their smartphones to load a mobile app, followed by Philadelphia (89%), Boston (88%), Atlanta (86%), Chicago (85%), Washington, D.C. (80%).
Source: A survey conducted by Harris Interactive of 2,036 adults in August 2013 .
The top concerns small business owners have for the success of their businesses in the next 12 months include—-
*Health care costs 77%
*Effectiveness of government leaders 76%
*Commodities prices 70%
*Strength of U.S. dollar 69%
*Consumer spending 63%
Source: Bank of America Small Business Owner Report, Fall 2013. A survey of 1,000 small business owners with annual revenues between $100,000 and $500,000 and employing between 2 and 99 employees.