Small Business is our Business

Watch out for customers who receive bad service from your organization. The Second Annual Tipping Point Survey, conducted by Clickfox Inc., found  customers react to bad service by—-

*Telling friends & family  (52%)

*Asking  to speak to a manager  (51%)

*Cease doing business with the company  (35%)

*Submitting  negative survey feedback  (27%)

*Posting  comments on social media /customer review sites(16%)

*Writing  a complaint to the company  (13%)

The five worst industries  in regard to customer service are

1. Telecom and wireless companies

2.Cable companies

3. Health Care

4. Insurance

5. Banks

Clickfox is a  market research company that analyzes web traffic.

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