Small Business is our Business

A recent survey conducted by CorvisaCloud, an online media company of 1,109 adults found  customers DO react to a bad customer service experience.  The findings——

 

34%    Complain to a manager

16%     Share the experience with family and friends

13%     Never shop with the company again

12%     Give the company another shot

10%     Nothing, shrug their shoulders and move on

4%       Talk about it on social media

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